Terms of use and Privacy Policy

Overview of Service

Content Eleven LTD (“Content Eleven” or “we”) offers a platform for registered Users (“you” or “Users”, which include both licensees (“Buyers”) and licensors (“Sellers”) to license Content (defined below) in an online Showcase. Buyers can create and publish “Briefs” for requesting specific types of Content and Sellers can submit Content in response to a Brief, for possible license. Content Sellers can upload their Content to a brief where such Content may be licensed by Buyers directly from the Seller. Further information on how Users can upload Content, submit Content, and license Content can be found below or in our FAQ’s.

“Party” means a party to this Terms of Use(as the context may require) that is Buyer and Seller and Parties shall be construed accordingly

Acceptance of Terms

By accessing or using the Content Eleven website, the Content Eleven service, or any applications (including mobile applications) made available by Content Eleven (together, the "Service"), however accessed, you, the User agree to be bound by these terms of use ("Terms of Use"). Please read these Terms of Use, Copyright Policies and the Content Eleven Privacy Policy carefully. If you do not accept all of the terms contained in these policies, do not register for or use The Platform.

Arbitration Notice



General Conditions of Use

You must be at least 18 years and above to register to use The Platform. Users above the age of 16 may use the website with the consent of their parents. Content Eleven, without any further liability, will immediately terminate any accounts which do not meet this age criteria. Due to tax implications surrounding VAT, all buyers must reside in the United Kingdom of Great Britain and Northern Ireland. If you are registering to use The Platform on behalf of a legal entity, (i) you must be the authorised representative of such entity; and (ii) with respect to any Buyer, have the full power and authority to bind Buyer to the License Grant; and (iii) if Buyer subsequently disputes such power or authority, you shall be liable for any failure of Buyer to comply with the terms of this Agreement.

Content Eleven may, in its sole discretion, refuse to offer The Platform to any person or entity and may change the eligibility criteria at any time with or without notice

From time to time, Content Eleven may change these Terms of Use. You agree that the updated terms of use (“Updated Terms”) shall become effective as of the date they are posted. Content Eleven will give you reasonable notice before any Updated Terms become effective unless the changes are for legal or administrative reasons. If you object to the Updated Terms, your sole recourse is to terminate your use of The Platform. Content Eleven recommends that you check The Platform from time to time to inform yourself of any changes in these Terms of Use or any of our other policies.

Content Eleven takes reasonable measures to ensure that The Platform is accessible 24 hours a day, seven days a week but does not guarantee that the Services will always be free from errors or downtime. We reserve the right, at our discretion, to take necessary technological, maintenance or security measures that may affect the accessibility of Service, including a shutdown of The Platform upon issuing a reasonable notice to the Users. We will store digital files (including but not limited to images, graphics, audio and video clips, text and data (collectively, and including all Showcase Content and Profile Content, “Content”) uploaded by a User to The Platform in the same format as uploaded, but we will not be responsible for any loss, damage or alteration of the Content that occurs during the file transfer to or from our servers.


Registration, Payment

As part of your registration for The Platform, you will be required to submit certain information so that we can set up your account. We handle all such information in accordance with our Privacy Policy. In the event that you wish to license Content or get paid for licensed Content through The Platform, you must register with The Platform, provide certain personal information about payment details (the “Payment Data”) and agree to the applicable terms of use of an available payment facilitator then supported by Content Eleven (currently Stripe, however, the payment facilitators supported by The Platform are subject to change from time to time).


You may make payments through our secure Stripe System. All receipts are emailed to the buyer on receiving payment. You are responsible for any fees assessed by your debit or credit card issuer, including but not limited to any overdraft, currency conversion or foreign transaction fees. Card details are stored on Stripe and not on the Content Eleven Platform. We only store the last four digits of your card number and expiry number. A card can be removed from Stripe at any time, by visiting the payment page of the  Content Eleven Platform. More information, including Terms of Use, for the "Third Party" payment system Stripe can be found at https://stripe.com/gb.


Content Eleven’s use of seller’s uploaded Content

By uploading Content to the Site, sellers expressly grant Content Eleven a perpetual, non-exclusive, worldwide right and license (with the right to sublicense) to use, play, record, mix, edit, reproduce, remaster, convert to a different format, display, copy, transmit, reformat, resize, create collective works and distribute such content for any purpose on, or in connection with, the Site or the promotion thereof, or for Content Eleven’s business, business divisions, or for User discussion purposes, in any media now known or later developed, including “Exclusive” content as expressed in the content licences produced by Content Eleven and distributed to the buyers. seller represents and warrants that you will not upload any content to which you do not have the full right to grant the license specified in this Section and that Content Eleven (and its sub-licensees) shall be free to exercise the rights to your content granted by you herein without obtaining permission or license from any third party and without reference to you or any other person. Such rights shall include, but not be limited to, the right to:

  • Display or play any image, audio or video made available by the seller for license or public viewing on the Site, whether such image, audio or video is offered in response to a Brief, at Content Eleven’s request, or otherwise, and in such manner as Content Eleven may consider reasonable. Content Eleven is not obliged to display or play any image, audio or video or to do so in any particular manner;
  • Reproduce, communicate and publish any content supplied by sellers, with or without attribution, as Content Eleven may determine necessary for the purpose of marketing the Site and the Services of itself or divisions; E.g on social media channels such as Twitter, Facebook, Instagram, LinkedIn, etc.
  • Delete content from time to time
  • Create one or more reduced size and quality “thumbnails” of the image or Video or low quality version of an audio file , which may or may not be digitally watermarked as Content Eleven may consider necessary, and display or play the thumbnails in the area of the Site set aside for the Brief so that it may be considered by the Buyer, as well as allow Buyers and Sellers to share the thumbnails through third-party social media channels for discussion purposes.



User Behavior

You are solely and fully liable for all conduct, Content, Briefs, User profiles and transactions that are made under your username and password. You are solely responsible for keeping your passwords safe and secure. You agree that while using The Platform you will comply with the following rules:

  • You will not interfere with or disrupt the servers or networks connected to The Platform;

  • You will not transmit through The Platform any unlawful, harassing, libelous, privacy invading, abusive, discriminatory, threatening, defamatory, vulgar, racist, or otherwise harmful material of any kind, including without limitation Content that depicts nudity, sexual conduct or violence;

  • You will not disobey or breach these Terms of Use or any other applicable instructions conveyed by Content Eleven;

  • You will not violate any applicable local, national, European or international law, statute, ordinance, rule or regulation;

  • You will not upload, post, e-mail, transmit or otherwise make available: (a) any Content or material that infringes upon a third party right, including, without limitation, copyright, trademark right of publicity or privacy or any other intellectual property rights; (b) any advertisements for yourself, your Content or your services; (c) any third party advertisements, including banner exchange services; (d) any software viruses, Trojan horses, worms or any other malicious application or code; or (e) any Content or material which may constitute or encourage conduct that is a criminal offense or civil wrong or otherwise violates any applicable law;

  • You are legally responsible for the Content you make available on The Platform. Other than the limited license grant, You retain ownership in, and are solely responsible for, the Content you post;

  • You will not impersonate any person or entity, or make any false statement regarding his, her employment, agency or affiliation with any person or entity;

  • You will not scrape or otherwise use any data mining, robots, or similar data gathering or extraction methods (except as may be the result of standard search engine protocols or technologies used by a search engine with our express consent).

  • You will not solicit, create or submit unwanted email, comments, messages or other forms of commercial or harassing communications (a/k/a “spam”) to any other user. For the purposes of clarity, once you have posted a Brief or submitted Content to a Brief, you may not attempt a commercial transaction privately off of the Content Eleven platform.

  • In the creation of an account Sellers and Buyers may post URLs in user profile information and Brief details, however, you must not use domain names or web URLs in a Content Eleven username without Content Eleven’s prior written consent.

  • You will not create false identities in order to circumvent Content Eleven promotional programs to earn money, purchase your own Content, post political or promotional opinions, slander other users, or encourage fraudulent behavior. Such behavior will result in a removal of the User account.

  • You will not do, or cause a third party to commit any act that binds Content Eleven and you will not represent yourself as an Agent of Content Eleven.

  • You will abide by these terms and conditions, Brief creation and Content submission requirements as described in the FAQ's, including without limitation the information concerning Releases.

  • You agree not to permit any third party to do any of the foregoing. Content Eleven reserves the right to terminate The Platform, Briefs or remove any Content that does not comply with these Terms of Use or for any reason by Content Eleven, in its sole discretion.


User-to-User contact policy

We don't allow our buyers and sellers to use Content Eleven to contact each other to make offers to buy or sell content outside of Content Eleven. Also, buyers and sellers can't use information obtained from Content Eleven to contact each other about buying or selling outside of Content Eleven. Content Eleven will not resolve any disputes for transactions carried out outside Content Eleven.

Sellers are liable for fees arising out of all sales made using some or all Content Eleven Services, even if sales terms are finalised or payment is made outside of Content Eleven.

If you receive an offer to buy or sell outside Content Eleven, please report it by emailing us at security@contenteleven.com.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of our expenses in policy monitoring and enforcement.

Any contact made by any party who has an account with Content Eleven with any user outside the platform for trading purpose of the respective image, audio and/or video uploaded on the platform, future transactions and other activities as indicated herein below shall have committed an illegality and fraud towards Content Eleven and risks having their respective accounts closed and legal action shall be taken against them in accordance with the provisions of this terms and conditions.

Further, any party that is defrauded outside this platform for failure to adhere to this terms and conditions shall indemnify Content Eleven from any claim, losses, damages and/or consequential damages, obligations, liabilities, costs and expenses (including but not limited to reasonable legal fees) arising from your negligence, non observance of this terms and conditions and non-use of the Platform as required herein  


What are the guidelines?

Prohibited Display of Personal Contact Information

Some examples of activities that aren't allowed include:

  • Using User contact information obtained from Content Eleven or using any Content Eleven system to offer to sell any content outside of Content Eleven.

  • Posting or displaying contact information in a listing, including email, phone number, and mailing address, without the permission of Content Eleven or except as required by law.

  • Cancelling an offer to sell to a buyer who found the content on Content Eleven.

  • Ending a brief early to buy the content found through Content Eleven off-site.

  • Including contact information or an offer to buy or sell content outside of Content Eleven within an email message or other communication to a Content Eleven user.

  • In your communications with another Content Eleven User, you can't refer to or promote your personal website (including links to homepage web addresses that promote websites outside of Content Eleven), sales outside of Content Eleven or other businesses.


How to tell if you're buying or selling on Content Eleven

The best way to tell if you're actually transacting on Content Eleven is:

1. Open a new browser and type www.ContentEleven.com.

2. Click My Account at the top of the page and sign in.

3. Check to see that the content you've bought, or sold appears in the Purchase History or Sell sections.

If your transaction doesn't show up in My Account, then you didn't buy or sell the content on Content Eleven.


Why does Content Eleven have this policy?

Offers to buy or sell outside of Content Eleven are a potential fraud risk for both buyers and sellers, and are not protected by Content Eleven. Additionally, these offers may be an attempt to avoid Content Eleven fees. This is unfair to other sellers and is in breach of our policies.



Buyers can Post a Brief for certain types of Content following the instructions detailed within The Platform and in the Content Eleven FAQ's. Content Eleven retains the discretion to consider and request modification of any posted brief. Sellers may need to reach a certain user level before they can respond to and participate on a Brief.


Showcase Content

The only way to purchase content on the site is through creating a brief. Unfortunately Showcase content is unavailable for purchase at this time. If a Buyer would like to purchase content from the showcase, they should take note of the seller of the content on the showcase and either ask them to join a brief the buyer currently has running or start a new brief and invite the seller to contribute to the new brief.

Profile Content

Content uploaded to a Sellers' profile as samples of their work (“Profile Content”), but not included in the Showcase, cannot be made available for license to Buyers. Content Eleven, in its sole discretion, may review any Content submitted by Sellers to their profile and include it in the Showcase, unless the content is part of a private brief and therefore won’t appear on the showcase. Under no circumstances shall Content Eleven compensate Buyers who license Profile Content that is not chosen for the Showcase. More information regarding the use of Your profile, managing your Profile Content and maximising your licensing opportunities, can be found in our FAQs. Our creative editors review all Photographers, Videographers and audio producers before they can submit to a Buyer's Brief. This ensures the highest quality standards for Buyers. Please do not include your own watermarks in uploaded Content. Content uploaded to Content Eleven are automatically watermarked to ensure your copyright protection. When a Buyer licenses Content hereunder, the watermark is removed when the Content is downloaded. If you upload Content with your own watermark there may be technical or attribution issues, and opportunities for alicense may be diminished.


We charge a fee to the buyer on every individual asset bought through the Content Eleven site. If you incur a fee, you'll be able to review and accept terms that will be clearly disclosed at the time you buy the content. Our fees are quoted in Pounds Sterling, and we may change them from time to time. We'll notify you of changes to our fee policy by posting such changes on the Content Eleven website. We may choose to temporarily change our fees for promotional events or new services; these changes are effective when we announce the promotional event or new service.
You are responsible for paying the Content Eleven fees when they're due. If you don't, without prejudice to any other right or remedy we may be entitled to under these Terms of Use or by law, we may limit your ability to use the services. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms.
You acknowledge that your account may be deleted from the Content Eleven site, services, applications or tools in case we believe these Terms of Use are breached, either directly or indirectly. In case you would have paid a fee for content, you may be entitled to a refund of such fee. However, we reserve the right not to refund the Content Eleven users for any fees paid through the use of our sites, services, applications, and tools if you breach, in our opinion, these Terms of Use.


Content Eleven will not remove any attribution with respect to Sellers' Content uploaded to The Platform if provided by Seller. Buyers agree that it shall provide attribution to the Seller in connection with any editorial use of Content licensed via Content Eleven unless the Seller waives any right to attribution directly. Notwithstanding the above, Content Eleven shall not be responsible if the Buyer fails to credit the Seller.


License Grants; Terms Each User grants the following licenses where applicable:

Each Buyer that purchases Content creates a Brief or each Seller that uploads Content to The Platform agrees to grant the following licenses where applicable:

  • A. License to Content Eleven for use in the Platform: A worldwide, non-exclusive, royalty-free, transferable license to sub-license, reproduce, distribute, display and to create derivative works of Content uploaded to Content Eleven in connection with its offering of The Platforms, including for promoting The Platform; and/or redistributing The Platform through third parties in any format and through any distribution channels.
  • B. License To Content Eleven for the Showcase: A worldwide, royalty-free, transferable license to sub-license, reproduce, distribute, publish, transmit and display (in whole or in part) and to create derivative works of the Content uploaded by Sellers (collectively 'use') with the right to grant sublicenses to licensees to use the Content, in all media throughout the world, for all legal purposes, other than those uses prohibited below under Prohibited Uses. This grant of rights includes the right to permit Content Eleven to use The Platforms of third-party distributors to offer selected Content for licensing.

  • C. Each Seller grants to each Buyer: a. A license to grant access to the Content through The Platform for review purposes (as defined and agreed to by the buyer and seller of the purchased content in the individual licence available at the point of purchase; and b) upon selection of Content for license by a Buyer and payment therefor, a perpetual, non-exclusive, non-transferable, non-sub-licensable, personal and commercial license to, reproduce, distribute, publish, transmit and display, in whole or in part, the Content, and create derivative works from the Content in any and all media for all legal purposes other than those uses prohibited below under Prohibited Uses or as stated with the Content's Permission Status limits, set out by the buyer under their customisable licences. Buyers may store the Content in a closed digital library, network configuration or similar arrangement to allow the Content to be viewed, watched or listened to by employees, partners and clients of Buyer only. All rights to the Content shall continue to be owned by the Seller, subject to your rights to use the Content as permitted under this limited license.

By way of example only, as part of the License Grant to a Buyer, the Buyer is permitted to:

  • Have the Content reproduced by third parties or subcontractors of  the Buyer for the preparation of the Content, provided that such third parties or subcontractors agree to abide by the provisions of this Agreement;
  • Incorporate the Content into merchandise for resale or distribution (except for “print on demand”), without limitation to any size of the production run of such merchandise, including, without limitation, computers, computer peripherals, clothing, artwork, magnets, posters, and online or paper greeting cards, provided that the merchandise contains text or written words and the Content is as one item; or that the Content, alone, is not the primary factor driving the sale of the merchandise.

Content Eleven Liability under Licences

As an intermediary, Content Eleven will be responsible for providing licenses on behalf of the buyers and the sellers. The parties acknowledge that the role of Content Eleven in the grant of licenses shall be limited to that of a channel. Content Eleven, therefore, is not liable in any way for the licenses and the parties agree to hold Content Eleven harmless and indemnify it against all losses arising out of Licence related claims

For the license relationship and liability between the parties, please refer to the terms of the license agreement attached to this link.


Prohibited Uses of License

This license is a limited license. Buyer may not:

  • Use the Content in any pornographic, defamatory or otherwise unlawful manner, whether directly or in context or juxtaposition with specific subject matter.

  • Use any Content featuring a model or property in connection with the endorsement of any product or service or a subject that would be unflattering or unduly controversial to a reasonable person, without accompany each such use with a clear and conspicuous statement that indicates that (i) the Content is being used for illustrative purposes only, and (ii) any person depicted in the licensed Content, if any, is a model.

  • Use any Content for commercial purpose, featuring an identifiable trademark, person or property that the Seller has NOT obtained the explicit permission. For the purposes of clarity, you MAY NOT use any photo, video or audio with recognisable people or property for COMMERCIAL PURPOSES (as to promote a product or a service) where the photo, video or audio's permissions status is marked "No or Not Applicable. Editorial Use Ok."

  • Outside of derivative works created with the Content; sublicense, sell, assign, convey or transfer any rights granted to the Content under this Agreement, including the use in any competitive Service;

  • Incorporate the Content into a logo, trademark or service mark as to stake claim of copyright to the Content;

  • Make the Content available (separate from the end product into which it is incorporated, e.g., on Content Eleven, another stock Library site, social media site or otherwise) in any medium accessible by persons other than the User;

  • Sell, license or distribute any end product containing the Content in a way that is intended to allow or invite a third party to download, extract or access the Content as a standalone file;

  • Without obtaining an additional license or other direct permission, use or display the Content in any medium designed to induce or involve the sale, license or other distribution of "use on demand" products where the Content is the main focus of the product (e.g., products in which Content, alone, is selected by a third party for customisation of such product on a made-to-order basis, including, by way of example only, on-demand postcards, mugs, tee shirts, prints, greeting messages, and other items);

  • Falsely represent, expressly or implied, that User is the original creator of a work that derives a substantial part of its artistic components from the Content as this would infringe on the copyright of the original artist; or

  • For the sole purpose of sharing or transferring Content without a license, make the Content available to a third party on a digital asset management system, shared drive or file sharing service.


Sellers' Grant to Comping Use of Content

Seller grants, for a period of thirty (30) days, a non-exclusive, non-sublicensable, non-transferable and non-assignable right to use any selected Content made available to Buyers, and any derivatives or copies created (collectively, the "Licensed Content"), on a personal computer and, in any test, sample, comp or rough cut evaluation materials. The Content may only be used by a Buyer non-commercially, in materials for personal evaluation purposes or sample use only, including layouts.


Sellers' Grant to Optional Buyout

Subject to Seller full consent and full payment by Buyer, and in the case where Buyer works directly with Seller, Buyers may purchase all rights to the Content, and the full copyright to the Content, and as such, the Buyer shall be considered the author and shall be the owner of the content. In the case of a Buyout, all rights, title, and interest in and to the Content including any Copyright and Moral Rights are owned exclusively by Buyer. For purposes herein, Moral Rights shall mean any rights to claim authorship of a work, to object to or prevent any modification of a work, to withdraw from circulation or control the publication or distribution of a work, and any similar right, existing under judicial or statutory law of any country in the world, or under any treaty, regardless of whether or not such right is called or generally referred to as a “moral right.” The Seller shall transfer and assign to the Buyer, and shall waive and agree never to assert, any and all Moral Rights with respect to the Content, even after termination of this Agreement.


Exclusive License Period Option

Licensed Content may be offered by the Seller for an exclusive licensing period (the 'Exclusive Period') to any Buyer, during which the licensed Content will not be offered to other Buyers on The Platform or anywhere else. Exclusivity terms may vary and will generally command higher prices than non-exclusive licenses. Please confirm any exclusivity with the Seller before completing your license for any Content. If the Content is licensed on an exclusive basis and is reproduced by the Buyer on a social media or other third party web site in a manner permitted by the license, the exclusive rights granted shall automatically be revoked in the event that the third party website seeks to exploit purported rights to the Content contrary to the terms of this Agreement.



Termination by Seller

All licenses to the Content granted by a Seller to Content Eleven according to the above shall automatically terminate when the Seller or Content Eleven, as the case may be, removes or deletes the Content from The Platform. Termination or removal of Content by a Seller shall not affect any previously granted licenses to Buyers. Please review our FAQs for more information regarding management of Your Content and your profile.



For any Content licensed, the Buyer agrees to pay the amount posted on the Brief or associated with the Content by way of posted amount (“License Fee”) in British Pounds, GBP; and buyer and or seller agrees to pay a separate transaction fee to Content Eleven for the use of The Platform (“Transaction Fee”). Transaction Fees are set to 0% for the seller and 9% for the buyer. Content Eleven will work hard to keep the platform free for Sellers as long as it’s financially viable to do so. Transaction Fees and posted amounts can vary between licenses from a Brief and can be reviewed on the Content Eleven Payout Schedule which may change from time to time. Please note: Payments to sellers will be processed automatically when payment is received from the seller but may take up to 15 business days for a seller to receive the money due. Payments may not be released to the Seller until all licensing fees and transaction fees are collected to from the Buyer, and at such time, the Seller's earning will be made available.

Payment of License Fees. License Fees are collected directly by Content Eleven via the payment facilitator at the time the transaction occurs or when a Third Party Partner sells Content. The Transaction Fees are automatically deposited into Content Eleven’s account and then distributed to Sellers via the Seller’s chosen Content Eleven-supported payment facilitator. The timelines for depositing are in accordance with facilitator’s usual processing times. All sales are final and there is no cancellation once a license transaction has occurred. License Fees paid to the Seller for the Content is taxable income in most countries. Sellers who receive License Fees shall be liable for ensuring that all payments of tax and other payments are duly remitted in accordance with the applicable legislation of their country and region.


Employment and Withholding

Content Eleven does not employ Users in any way. All users will be considered independent Contractors for tax purposes.  As such, Content Eleven will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, social security or payroll withholding tax in connection with Your use of The Platform or any transactions in connection therewith. You understand and agree that if Content Eleven is found to be liable for any tax or withholding tax in connection with Your use of The Platforms, then you will immediately reimburse and pay to Content Eleven an equivalent amount, including any interest or penalties thereon.


Sellers’ Representations & Warranty

The Seller represents and warrants that (i) it is the original creator of the Content and that it holds all rights in and to the Content; (ii) it has the legal right and capacity to enter into these Terms of Use; (iii) the Content does not infringe upon any copyright, recording right, publishing right, trademark, moral right, right of privacy or publicity or other intellectual property right of any third party and (iv) it has obtained, where applicable, a valid written model or property release from any relevant third party subject, co-owner or otherwise sufficient to license the Content through The Platform (the “Releases”).


Buyer’s Upfront payment for offers

  1. Acceptance of an “Offer” and payment of the deposit will be taken as acceptance of the following terms and conditions. Please contact us if you want to chat through any of the points below.

  2. All costs and prices on the Content Eleven site other than in the payment section exclude VAT and will include the Content Eleven fee.
  3. The costs provided by the seller when they make an “offer” are final prices based upon the creative, time and production requirements to be based on previous experience and on typical processes, plus buyer co-operation in the provision of content, meeting deadlines and approval. Within the “Offer” charges can’t deviate from those agreed. Additional charges are not to be payable even if there are significant variations to this, although of the buyer and sellers agree it would be possible to add additional content to the “Buy Now” section of the brief” for additional fees or through setting up a  new “Private Brief” and inviting the seller to submit additional work there.
  4. Buyers and sellers agree that no creative or development work by the sellers will commence until Content Eleven Ltd has received a deposit of 100% of the agreed costs, including the Content Eleven fee. This ensures that the Sellers and Buyers money and work is protected and that guarantees that payment will be made on completion of the work to a satisfactory standard and as agreed in the Offer.

  5. Sellers agree to do their very best to ensure that agreed timelines are adhered to, but buyers please be aware that circumstances, amends requested, or additional requirements may potentially result in delays. Sellers Timelines provided in the offer are estimated and sellers will not be held liable if the project over-runs due to delays caused by the buyer passing information or approval, or any third party issues or force majeure (act of God)

  6. In the unlikely event that the buyer is not satisfied with the first round of presented creative work, the seller agrees to amend and re-submit the work for approval. If repeated rounds of amends are not approved by the buyer and there is still no agreement through the messaging service on direction, the only further recourse is for both parties to enter into the Content Eleven Dispute Resolution Process. The buyer or/and seller reserves the right to enter into the Dispute Resolution Process.

N.B If an agreement can not be made by the buyer and seller then the only option is to enter the dispute resolution process. No other course of action will be permitted to resolve disputes and no refunds, compensation or any other remuneration will be bestowed to either the buyer or seller in any other way other than through the Content Eleven Dispute Resolution Process. Decisions made by our dispute resolution team are final, there is no appeal process or further recourse possible and the dispute will be deemed permanently resolved.


User Indemnification

Each User (Buyer or Seller) agrees to defend, indemnify and hold harmless Content Eleven, its affiliates, and their respective officers, directors, Users, employees and agents, licensees, customers, and other Users from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to reasonable legal fees) arising from your use of The Platform; your use of the Content in violation of these Terms of Use; or your violation of any third party rights, including copyright, trademark right of publicity or privacy, or other third party intellectual property right; this defense and indemnification obligation will survive these Terms of Use and your use of The Platform and the use of any Content.


Content Eleven’s Representations

Content Eleven represents and warrants that the Content (as submitted and unaltered by Users) that is downloaded and used in full compliance with this Agreement and applicable law will not infringe any copyright, trademark or other intellectual property rights, and such unaltered Content does not violate any third parties' rights of privacy or publicity; and (b) unaltered Content does not and will not: (i) violate any United Kingdom, European Union or International law; (ii) be defamatory or libelous; or (iii) be pornographic or obscene.


Indemnification to Buyer

Provided that the Buyer is not in breach of the Terms of Use, Content Eleven shall defend, indemnify, and hold the Buyer harmless up to the "Limits of Liability" (as hereinafter defined) arising out of or directly connected to any actual or threatened third-party lawsuit, claim, or legal proceeding for direct damages together with expenses (including reasonable outside lawyer’s fees) based on Content Eleven’s breach of its representations and warranties under this Agreement. This indemnification is conditioned upon you notifying Content Eleven, in writing, of any such claim or threatened claim, no later than 5 (5) days from the date you know or reasonably should have known of the claim or threatened claim including all details of the claim then known to you. The notification must be emailed to Content Eleven at legal@contenteleven.com with a hard copy sent to Content Eleven LTD, 21 Charnock Road, London E58DP, UK. Content Eleven shall have the right to assume the handling, settlement or defense of any claim or litigation to which this indemnification applies. You agree to cooperate with Content Eleven in the defense of any such claim and shall have the right to participate in any litigation at your own expense. Content Eleven shall not be liable for any legal fees and/or other costs incurred prior to receiving complete notification of the claim as provided herein. Content Eleven shall not be liable for any damages, costs or losses arising as a result of modifications made to the Content or the context in which the Content is used by you. Content Eleven’s total maximum aggregate obligation and liability to anyone User for all claims shall be limited to five hundred United Kingdom pounds - GBP £500 - (the "Limits of Liability").

Upon notice from Content Eleven, or upon your knowledge that any Content is subject to a threatened, potential or actual claim for which Content owner or Content Eleven may be liable, you must immediately and at your own expense (a) stop using the Content; (b) delete or remove the Content and any uses of the Content from your premises, computer systems and storage (electronic or physical); and (c) ensure that your clients, partners and any entity to whom you’ve provided Content do likewise.


Disclaimer; Limitation of Liability





Copyright Notice

Content Eleven has adopted and implemented the Content Eleven Copyright Policy in accordance with the Digital Copyright Notice For more information, please read our Copyright Policy.


Third-Party Links, Sites, and Services

The Platform may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Content Eleven. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Content Eleven, you do so at your own risk and you agree that Content Eleven will have no liability arising from your use of or access to any third-party website, service, or content. The Buyer assumes the obligation of verifying the accuracy of the information displayed on third-party websites.



Content Eleven has the right, at its expense, to determine in its sole and reasonable discretion, without obligation, if, and when, any legal action shall be pursued with regard to the Content offered on its own website, and to defend claims and counterclaims related to infringements of the Content. Content Eleven shall have complete discretion regarding its choice of lawyer or service for claims based on infringements. Settlements shall not be subject to the Seller’s prior approval. A Seller agrees to cooperate with Content Eleven, providing, if Briefed, all reasonable assistance to Content Eleven. Seller agrees to be named in and be joined in as a party to any proceeding in connection with the prosecution or defense of any legal claim. However, the Seller shall not hold Content Eleven responsible for any misuse of the Content. If Content Eleven chooses not to pursue any such claims, then the Seller is free to pursue such claims him or herself and is entitled to 100% of any compensation he or she receives. Otherwise the all settlements shall be subject to 50% of any settlement collected by Content Eleven.


Alternative Dispute Resolution

The parties shall attempt to resolve any dispute arising out of or relating to this Terms of Use through negotiations between the parties, who have authority to settle the same. If the matter is not resolved by negotiation within 30 days of receipt of a written 'invitation to negotiate', the parties will attempt to resolve the dispute in good faith through an agreed Alternative Dispute Resolution (ADR) procedure, or in default of agreement, through an ADR procedure as recommended to the parties by the President or the Vice President, for the time being, of the Chartered Institute of Arbitrators. If the matter has not been resolved by an ADR procedure within 60 days of the initiation of that procedure, or if any party will not participate in an ADR procedure, the dispute may be referred to arbitration by any party. The seat of the arbitration shall be London. The arbitration shall be governed by both the Arbitration Act 1996 and Rules as agreed between the parties. Should the parties be unable to agree on an arbitrator or arbitrators, or be unable to agree on the Rules for Arbitration, any party may, upon giving written notice to other parties, apply to the President or the Vice President, for the time being, of the Chartered Institute of Arbitrators for the appointment of an Arbitrator or Arbitrators and for any decision on rules that may be necessary. Nothing in this clause shall be construed as prohibiting a party or its affiliate from applying to a court for interim injunctive relief for matters related to data security, intellectual property or unauthorised access to The Platform.

The award rendered by the arbitrator shall include costs of arbitration, reasonable Lawyer' fees and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorised access to The Platform.



Governing Law

ese Terms of Use are governed by and construed in accordance with the Laws of England and Wales, without giving effect to any principles of conflicts of law AND WILL SPECIFICALLY NOT BE GOVERNED BY EUROPEAN CONVENTIONS ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE. For any action at law or in equity relating to the arbitration provision of these Terms of Use, you agree to resolve any dispute you have with Content Eleven exclusively in the United Kingdom and to submit to the personal jurisdiction of the courts located in London, United Kingdom, for the purpose of litigating all such disputes.

If any provision of these Terms of Use is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of any remaining provisions. Content Eleven's failure to insist upon or enforce strict performance of any provision of these Terms will not be construed as a waiver of any provision or right. No waiver of any of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition. Content Eleven reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Content Eleven.


Disputes and Cancellations

Buyers and Sellers shall settle conflicts amongst themselves through negotiation and mediation. If for any reason this fails or if you encounter non-permitted usage on the Site, users can contact Content Eleven's Customer Support department for assistance here.


  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

  • In the event that a buyer or seller encounters an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution process to attempt to resolve the matter.

  • Content Eleven reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

  • All transfer and assignment of content to the buyer shall be subject to full payment for the content.

  • If an offer is canceled (for any reason), the funds paid will be refunded to the buyer.

  • Changes to offers can be performed by sellers based on the seller’s “offer” terms. Sellers may determine a number of Changes offered to buyers, including no Changes.

  • Requests for changes can be performed through the “Offer” process while the order is marked as in review.

  • Requesting to gain more services from sellers beyond the agreed offer by using the Request Changes button is not allowed.


Order Cancellations

  • Content Eleven encourages Buyers and Sellers to resolve disputes mutually using the messaging services.

  • Eligibility for requests to Content Eleven to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service, general misconduct, and improper usage of the Content Eleven site. See below for Order specific eligibility.

  • Completed offers may be canceled, upon review of our Customer Support team, up to 7 days after the order is marked as complete.

  • Offers are not eligible to be canceled based on the quality of service/content delivered by the seller if the service was rendered as described in the sellers offer.

  • Buyers must use Content Eleven Dispute Resolution Process to address their concerns and desired resolution related to the service provided by their seller. Customer Support will not take any action against Offers where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of the Content Eleven site.

  • Any non-permitted usage of the Content Eleven site encountered during an Offer process, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of Content Eleven’s Terms of Service.

  • Content Eleven Customer Support will cancel offers based on, but not limited to, the following reasons:

    • Active offers (after the buyer submits their requirements and before the seller submits their content for review on the Content Eleven site)
      • The seller is late in submitting content and unresponsive for more than 24 hours while the offer is still active after the agreed delivery date.

      • Users are abusive towards the other party or leveraging offer materials (such as logins, content, licences, personal information) against each other.

      • Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s submissions.

      • The user is no longer an active Content Eleven user due to Terms of Service violations or closure of their account.

    • Approved Offers (after the seller clicks submit for review and before the offer is marked as approved)
      • Note: Multiple reported offenses will result in permanent suspension of your account.
        • The seller submits no content and/or requested releases etc. related to the agreed upon offer requirements.
          • Note: Subjectivity of the content in question will be reviewed by our Customer Support team.
        • The seller requests additional payments, on or off the Content Eleven platform, by withholding the final delivery of content directly related to the agreed requirements.
        • Buyers who abuse the Request Changes button to gain more services from sellers beyond the agreed requirements.
        • Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.
    • Offers (after the offer is marked as approved and before the 7-day limitation)
      • Users who have been reported to use copyright/trademark infringing content after verification and with proof.
      • Buyers who did not purchase a full commercial licence and are reported to have used the content commercially.
        • Note: Terms of a full commercial license is found on the FAQs and cannot be retroactively included once the offer is marked as approved for over 7 days.
      • Content Eleven Customer Support will review disputes that prevent buyers and sellers from fully utilising our Dispute Resolution process that enabled the order to be marked as complete.


Content Eleven offers the dispute resolution services as described in the below clause on Dispute Resolution to users.

  • Content Eleven is not providing legal services;
  • Content Eleven will not advise you regarding any legal matters; and
  • if you desire to have legal counsel, you will seek an independent legal counsel from those licensed to practice law in your jurisdiction. You will not rely on Content Eleven for any such counsel. In the event of a dispute between a buyer and a seller, either Buyer or Seller may elect to use the dispute resolution services offered by Content Eleven. The Buyer and Seller will then be notified by email that the matter will be addressed through the dispute resolution services. You agree to indemnify and (to the maximum extent permitted by law) hold Content Eleven and any of our affiliates harmless against any damages or liability you may suffer as a result of using the payments and/or dispute resolution services. Content Eleven will respond to disputes initiated by a Seller or Buyer in accordance with the dispute resolution services as set out in this clause and the disputes policy and in relation to disputes that arise in relation to the provision of the content.




Upon the Buyer awarding an Offer project to the Seller, and the Seller's acceptance of the website or the purchase or payment of a deposit for content by a Buyer, the Buyer, and the Seller will be deemed to have entered into a user contract under which the Buyer agrees to purchase, and the Seller agrees to deliver the content. The seller agrees not to enter into any contractual provisions in conflict with the offer. The seller is solely responsible for ensuring that they comply with their obligations to the buyer. If you do not, you may become liable to the buyer. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as a Buyer or Seller, or in any other uses you make of the Content Eleven website. If another user breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. Depending on their jurisdiction, Sellers and Buyers may have rights under statutory warranties that cannot lawfully be excluded. Nothing in these terms is intended to override a right that by applicable law may not be excluded. Each user acknowledges and agrees that the relationship between Seller and Buyer is that of an independent contractor. Nothing in these terms creates a partnership, joint venture, agency or employment relationship between users.


Dispute Resolution Process

It is agreed by you that you will make every endeavor to fair play and post reasonable and fair demands/offers on your dispute.


Dispute Resolution Process Diagram

  • Step 1.  Try to work it out between you:

    • The Buyer and Seller acknowledge and agree that in the event that a dispute arises between themselves in relation to any content or service the aggrieved party will first attempt to resolve any differences that (s)he has including in relation to the quality of the services provided through the messaging service.

  • Step 2. Contact Content Eleven:

    • If the aggrieved party continues to have any difficulties or problems in relation to a dispute with the other party, the only further option is for the parties to contact us and request us to enter into the mediation process.

  • Step 3. Evidence:

    • Content Eleven shall have the right to request the parties to provide documentation in support of their claim in relation to the dispute. The parties agree that this must be provided via email within 3 working days of receiving the email from Content Eleven informing them that they have entered into the Dispute Resolution Process. Any documentation received after 3 working days of receipt will not be considered in the decision. Parties agree that Content Eleven has absolute discretion to accept or reject any document provided. In addition, Content Eleven do not warrant that the documents provided by the parties to the dispute will be true, complete or correct and you agree to indemnify and (to the maximum extent permitted by law) hold Content Eleven and any of our affiliates harmless against any damages or liability you may suffer as a result of any documentation or material subsequently being found to be false or misleading.
  • Step 4. Deliberation

    • Content Eleven will review the dispute and make a final decision. Content Eleven have full rights and powers to make a determination for all such disputes. Parties also acknowledge that Content Eleven is not a judicial or alternative dispute resolution institution and that we will make the determination only as an ordinary reasonable person. In relation to disputes with any other users of the website, the Buyer and/or Seller hereby agree to indemnify Content Eleven from any and all claims, demands, and damages, actual and consequential, of every kind and nature, known and unknown, that is related to such a dispute, our determinations or the use of the dispute resolution services for payments and/or for other disputes.
  • Step 5. Resolution

    Within this dispute resolution process you agree that there are only 2 types of decision and resolution: 
    1. Content Eleven agrees with the Buyer: The submitted content does not satisfactorily meet what was agreed between the buyer and seller in the offer and in relation to the brief.
      • In this instance, the buyer receives a full refund of their deposit, the buyer agrees to destroy any comps or other versions of the content they may have and no licenses or content is released by Content Eleven.
    2. Content Eleven agrees with the seller: The submitted content satisfactorily meets what was agreed between the buyer and seller in the offer and in relation to the brief.
      • In this instance, The content and licences are released for download and use by the buyer and the seller receives full payment, for the content.


N.B Content Eleven will either agree with the Buyer or agree with the Seller. There is no middle ground and their decision is final .There is no appeal process within this internal dispute resolution process and the dispute will be permanently considered resolved in accordance to this agreed process. If any party is aggrieved by the decision of Content Eleven, they shall follow the Alternative Dispute Resolution as described herein and they shall indemnify Content Eleven from any claims, demands, and damages, actual and consequential, of every kind and nature, known and unknown, that is related to such a dispute, our determinations or the use of the dispute resolution services for payments and/or for other disputes.


When making a decision on disputes Content Eleven will take into account Seller’s profile and the answers Sellers gave to the questions asked during the Content Eleven sign-up process. If a seller is deemed by Content Eleven to have provided false, misleading or incorrect information this will have an effect on the decision our dispute resolution team will make.



If a dispute arises between you and Content Eleven, our goal is to address your concerns and, if we are unable to do so to your satisfaction, to provide you with a means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution by emailing us at support@ContentEleven.com. For any claim, Content Eleven may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. If Content Eleven elects arbitration, such arbitration will be initiated through an established alternative dispute resolution. The arbitration provider and the parties must comply with the following rules:

  • The arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration;

  • The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties;

  • Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

All claims you bring against Content Eleven must be resolved in accordance with the terms of this terms and conditions. All claims filed or brought contrary to this terms and conditions shall be considered improperly filed and a breach of this terms and conditions. Should you file a claim contrary to the terms of this terms and conditions, Content Eleven may recover its legal fees and costs (including in-house lawyers and paralegals); provided that Content Eleven has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim. If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, Content Eleven will be entitled to recover all reasonable costs or expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of this agreement. Content Eleven's failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.


Entire Agreement

These Terms of Use, together with Content Eleven’s Privacy Policy and any other legal notices published by Content Eleven on The Platform, shall constitute the entire agreement between you and Content Eleven concerning The Platform and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Content Eleven.

Privacy policy

  • Our commitment to privacy

    • Your privacy is important to us. To better protect your privacy we provide this notice explaining our online privacy practices and the choices you can make about the way your information is collected and used.

  • The information we collect

    • This notice applies to all information collected or submitted on the Content Eleven website. Content Eleven is the sole owner of the information collected on this website.
  • When registering on our site

    • We will collect personal information about you such as your name, age, credit/debit card, address and demographic information.Our site collects non-personally identifiable information about you, such as the server your computer is logged onto and your browser type.

  • When you interact with ContentEleven.com

    • When you interact with ContentEleven.com we sometimes receive personal information about you. For example if you leave a comment about one of our blog articles you are required to tell us your name, and might leave an associated URL e.g. your blog, Twitter or LinkedIn page.
  • This information will not be sold, shared with, or rented to other parties outside of Content Eleven.

  • Use and storage of your personal information

    • When you supply any personal information to Content Eleven we have legal obligations towards you in the way we deal with that data under the Data Protection Act of 1998. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information onto anyone else. Content Eleven will only disclose Personally identifiable information (PII) if required to do so by law. With that exception, under no circumstances will we share single user or aggregated demographic data without the explicit consent of our users.

    • To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.



Like many other websites the Content Eleven website uses cookies and similar technologies such as tags and pixels (which we will refer to collectively as “Cookies”). Cookies are small files installed on your computer’s hard drive that assist our website to identify your computer as you view different pages on our website These cookies will enable the website to store your preferences for the purpose of presenting content, options and functions that are specific to you. Cookies will not provide us access to your computer or any of your information other than that which you choose to share with us. Please see our Cookie Policy for further details of the Cookies used on the Content Eleven website and how you can block such Cookies.

We will always hold your information securely to prevent un-authorised disclosure and access to your information. For that purpose, we have employed strong physical and electronic security safeguards in accordance with the Data Protection Act 1998

Our website may contain links to other websites. Please note that we have no control over websites outside our domain. If you provide information to a website in which we link, we are not responsible for its protection and privacy. You will be responsible for reading the site’s data, protection, and privacy policies in full.


Notifications of changes

If we decide to change our privacy policy, we will post those changes to the Content Eleven website (www.ContentEleven.com), so users of the site are always aware of what information we collect, how we use it and under what circumstances if any, we will disclose it. If at any point we decide to use PII in a manner different from that stated at the time it was collected, we will notify registered users by e-mail. Registered users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.




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